Information Technology Infrastructure Library

Itil is the most widely accepted approach to it service management in the world.

Information technology infrastructure library. Itil includes practices checklists tasks and procedures documenting the role of the itsm function. The information technology infrastructure library itil defines the organisational structure and skill requirements of an information technology organisation and a set of standard operational management procedures and practices to allow the organisation to manage an it operation and associated infrastructure. Itil information technology infrastructure library. The itil framework enables it to be a business.

Itil helps define the direction of the service provider with a clear operating model and aligns services to the business strategy and customer needs. Itil formerly an acronym for information technology infrastructure library is a set of detailed practices for it service management itsm that focuses on aligning it services with the needs of business. The acronym was first used in the 1980s by the british government s central computer and telecommunications agency ccta when it documented dozens of best practices in it service management and printed them for distribution. The goal is to improve efficiency and achieve predictable service levels.

Itil is the most widely accepted approach to running effective it digital services and has been adopted by individuals and organizations across the world. The itil information technology infrastructure library framework is designed to standardize the selection planning delivery and support of it services to a business. Itil describes processes procedures tasks and checklists which are neither organization specific nor technology specific but can be applied by an organization toward strategy. The it infrastructure library.

Information technology infrastructure library itil is a widely accepted best practices framework for it service management itsm. That codified best practices in information technology accumulated from many sources including vendors best practices around the world.